Frequently Asked Questions
Everything you need to know about shopping at Princess Polly.
How long does shipping take?
Standard shipping typically takes 3-6 business days, while Express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in original condition with tags attached to be eligible for a refund or store credit.
Can I change or cancel my order after it's placed?
Our team works fast to get your order out! Once an order is placed, we are usually unable to make changes, but you can return the items once they arrive.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping costs and delivery times vary by region and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna for a flexible shopping experience.